Shipping Policy

At TOP BAW, we process orders as quickly as possible. Our goal is to dispatch your order promptly and provide a reliable and convenient shopping experience.

1. Order Processing & Dispatch

To provide competitive shipping options and the best possible value, TOP BAW ships orders from different warehouses located in China and the European Union, depending on product availability and destination.

Unless otherwise stated, orders are generally processed and dispatched within 1–2 business days, excluding Hong Kong public holidays.

Orders containing out-of-stock, customized, or made-to-order products may require additional processing time. If additional time is required, our customer service team will contact you.

2. Delivery Time

Most orders are delivered within approximately 5–10 business days, depending on the destination, shipping method, customs clearance, and local carrier conditions.

TOP BAW aims to ensure that orders are delivered within 30 business days, except for remote areas, customs delays, force majeure events, or other circumstances beyond our reasonable control.

Please note that delivery times are estimates and are not guaranteed unless otherwise expressly stated.

3. Remote Areas

Additional shipping charges may apply to orders delivered to remote or hard-to-reach areas.

If your shipping address is classified as a remote area by the carrier, our customer service team may contact you before shipment to discuss the applicable shipping surcharge. Where possible, TOP BAW may provide a partial shipping subsidy for remote destinations.

Examples of remote or special-service areas may include Puerto Rico, Alaska, and certain other territories or remote regions.

4. Military Addresses

In many cases, we are unable to ship to APO, FPO, or DPO military addresses.

Commercial carriers such as UPS, FedEx, DHL, and TNT may have restrictions on deliveries to these addresses. If your address is a military address, please contact us before placing your order so we can confirm whether a suitable shipping method is available.

5. International Shipping, Customs & Taxes

For certain international destinations, including some European Union countries, we may use shipping methods designed to simplify the customs and tax process.

Any customs declaration will be completed in accordance with the applicable shipping and customs requirements. Customers are responsible for providing accurate information and cooperating with customs authorities when required.

Depending on the destination and applicable laws, import duties, VAT, customs fees, consumption taxes, brokerage fees, or other government charges may apply. Unless expressly stated otherwise, these charges are the responsibility of the customer.

We strongly recommend checking your local customs and tax regulations before placing an international order.

When necessary, TOP BAW will make reasonable efforts to provide the documentation required for customs clearance. However, the customer remains responsible for completing the customs clearance process and providing any information or documentation requested by customs authorities.

If customs clearance fails because the customer does not provide the required information, documentation, or payment, TOP BAW will not be responsible for the resulting delay, return, destruction, or additional costs.

6. Delivery Confirmation & Lost Packages

Once the carrier's tracking system confirms that a package has been delivered to the shipping address provided with the order, TOP BAW's shipping responsibility will generally be considered fulfilled.

If a package is confirmed as delivered but cannot subsequently be located at the delivery address, customers should first contact the carrier and check with household members, neighbors, building management, or other relevant parties.

TOP BAW cannot guarantee replacement or refunds for packages that have been confirmed as successfully delivered by the carrier.

If a package is returned to TOP BAW because it could not be delivered to the address provided by the customer, we will generally prioritize a free reshipment where appropriate.

If the customer requests a refund instead of a replacement, the refund may be reduced by the original shipping cost and applicable payment processing fees, to the extent permitted by applicable law.

7. Failed Delivery & Returned Packages

Customers are responsible for cooperating with the carrier and ensuring that someone is available to receive the package when required.

If a carrier makes multiple delivery attempts and the package cannot be delivered due to the recipient's unavailability, refusal, incorrect or incomplete address, failure to respond to the carrier, or other circumstances attributable to the customer, TOP BAW will not be responsible for the failed delivery.

If the package is returned to TOP BAW due to failed delivery, refusal, or an incorrect/incomplete address, the order may not be eligible for a refund of the original shipping charges. Any additional reshipping or return costs may also be the customer's responsibility.

8. Customer Responsibility for Customs Clearance

For international orders, customers are responsible for cooperating with customs authorities and providing any information or documentation required to clear the shipment.

If customs authorities require the customer to provide additional information, documentation, or payment of duties and taxes, the customer must respond within the required timeframe.

TOP BAW is not responsible for customs clearance failures caused by the customer's failure to cooperate, refusal to pay applicable duties or taxes, or failure to provide required information.

If a package is returned, abandoned, confiscated, or destroyed due to unsuccessful customs clearance resulting from circumstances attributable to the customer, any resulting costs or losses may be the customer's responsibility.

9. Extended Delivery Times

Due to limitations and varying efficiency within certain postal systems, shipments to Colombia and South Africa may require significantly longer delivery times.

In some cases, postal deliveries to these destinations may take 60 days or longer.

If you require faster delivery, we recommend contacting our customer service team before placing your order to request an expedited shipping method, such as UPS or FedEx. Additional charges may apply for expedited shipping.

10. Delays Beyond Our Control

Delivery times may be affected by circumstances beyond TOP BAW's reasonable control, including customs inspections, severe weather, natural disasters, transportation disruptions, carrier delays, strikes, public holidays, government restrictions, or other force majeure events.

Such delays do not constitute a failure by TOP BAW to fulfill its shipping obligations.

11. Contact Us

If you have questions regarding shipping, delivery times, customs clearance, or your order, please contact our customer service team before or after placing your order.

We will do our best to assist you and provide the most appropriate shipping solution for your destination.