FAQs
Do You Ship Worldwide?
Yes! We ship to most countries around the world. If you're unsure whether we can deliver to your
location, please feel free to contact us before placing your order.
Where You Ship Goods From ?
Our company is based in Hong Kong, and all orders are shipped from our warehouse in mainland
China.
What Is The Shipping Cost ?
Shipping is US$9.99 for orders under US$50. Orders of US$50 or more qualify for free standard
shipping.
Please note that customers in some remote areas or countries may be required to pay an
additional shipping surcharge. If applicable, we will contact you before shipping your order.
How Long Will It Take To Receive The Package?
At TOP BAW, we ensure that all orders are delivered within 30 business days. In most cases,
customers receive their packages within 5–10 business days. Delivery times may vary depending
on the destination, customs clearance, and local carrier services
How Do I Track My Package?
You can track your parcel via the Confirmation Email. Also, you can click link on ourwebsite.“Track Order”link on our
website.
What Shipping Carriers Do You Use?
We work with different shipping carriers depending on the package size, destination country, and
delivery requirements. We always select the most suitable and reliable shipping method to ensure
your order arrives safely and efficiently.
Is My Information Is Securing Using This Site?
Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software
available today for secure commerce transactions. It encrypts your credit card number so that it
cannot be read as the information travels over the Internet.
What Payment Terms You Can Accept?
TOP BAW supports most major payment methods available in the market, including credit cards,
Apple Pay, and PayPal. We provide secure and convenient payment options to make your
shopping experience easier and safer.
My Payment Was Declined, Why?
If your credit card payment was declined, it may be due to several reasons, including:
Insufficient funds or credit limit
Incorrect CVV/CVC security code entered
Expired card
Incorrect billing information
Your card issuer does not allow online or international transactions
In most cases, your bank can provide the exact reason for the declined payment. We recommend
contacting your card issuer for assistance.
You can also try the following solutions:
Use a different credit card
Check and update your billing information
Choose PayPal as an alternative payment method
Can I Cancel My Order?
You may cancel or modify your order anytime prior to shipment. However, if the order has
already been processed a 7% fee will be charged if you choose to cancel and paid using PayPal or
a credit card. This fee covers merchant fees that are charged to process and refund a credit
card, PayPal account or Affirm.
If your order has already shipped, but not yet been received and you would like to cancel, then
shipping is not refundable and you will be charged a 15% restocking fee. If it is currently in transit
please contact us and we can try and have it returned to sender.
Can I Return My Product?
You can request to cancel your order before it has been shipped. Once your order has been
processed or dispatched, cancellation is no longer possible.
If you have received your order and would like to return it, you may request a return within 14
days of delivery. The item must be in good condition and suitable for resale.
What Items Are Returnable?
Most products can be returned as long as they meet our return policy requirements. However,
customized products or made-to-order items are not eligible for return.